During the debacle of regional US banks of may 23, I traded instrument US2000 that had a very nice swap rate (I assumed it was coming from future/CFD adjustment in volatile times) but unfortunately even with those good swaps rates I ended globally negative on those trades for -932.23 EUR. I was fine with it, but yesterday they announced their swaps were wrong and they adjusted them to an additional -3112.49 EUR (!!!!), leaving me with a total loss of 4000+ EUR instead.
They refuse to change this even after I complained I would not have entered those trades if they had not make a mistake on their swaps... I feel robbed and not taken into consideration, that is not how a decent broker should behave in my opinion. Beware!
Jul 13, 2018 - 4 Stars Issue is finally settled, on the plus side they offered to compensate me as if my positions were forcefully closed at the time of the fake tick, but on real market level. So they forced me to close my positions unwilingly and I had to wait 2 weeks for a settlement, which deprived me of a market move of 1880 GBP I could have realized, but they made a commercial gesture of 200 GBP so all in all it is fair but not perfect...
量化客于2023年06月09日评论了IC Markets，评论内容为：
During the debacle of regional US banks of may 23, I traded instrument US2000 that had a very nice swap rate (I assumed it was coming from future/CFD adjustment in volatile times) but unfortunately even with those good swaps rates I ended globally negative on those trades for -932.23 EUR. I was fine with it, but yesterday they announced their swaps were wrong and they adjusted them to an additional -3112.49 EUR (!!!!), leaving me with a total loss of 4000+ EUR instead. They refuse to change this even after I complained I would not have entered those trades if they had not make a mistake on their swaps... I feel robbed and not taken into consideration, that is not how a decent broker should behave in my opinion. Beware! Jul 13, 2018 - 4 Stars Issue is finally settled, on the plus side they offered to compensate me as if my positions were forcefully closed at the time of the fake tick, but on real market level. So they forced me to close my positions unwilingly and I had to wait 2 weeks for a settlement, which deprived me of a market move of 1880 GBP I could have realized, but they made a commercial gesture of 200 GBP so all in all it is fair but not perfect...